Privacy Notice

Privacy Notice

Last updated June 29, 2020
Thank you for choosing United Cooperative Assurance (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with your personal information, please contact us at uca@uca.com.

When you visit our website https://www.uca.com.sa (the “Website“), and use any of our services (the “Services”, which are included in the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what are your rights. We hope you take some time to read through it carefully. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services in our Website, as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

  1. WHAT INFORMATION DO WE COLLECT ?
  2. HOW DO WE USE YOUR INFORMATION ?
  3. WILL YOUR INFORMATION BE SHARED WITH ANYONE ?
  4. WHAT ARE YOUR PRIVACY RIGHTS ?
  5. DO WE MAKE UPDATES TO THIS NOTICE ?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us when you register on the Website, express an interest in obtaining information about us or our Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the services you use. The personal information we collect may include the following but not limited to:

  • Personal Information Provided by You:
    We collect names; National \ Iqama ID; phone numbers; email addresses; debit/credit card numbers; usernames; passwords; and other similar information.
  • Payment Data:
    We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by PayFort. You may find their privacy notice link here: https://www.payfort.com/privacy-policy/

All personal information that you provide to us must be true, complete and accurate, as well as you must notify us of any changes to your personal information.

2. HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • We may use your information to fulfill and manage your requests, payments, returns, and exchanges made through the Website.
    Also, provide you the requested service.
  • We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. We may send billing reminders, information regarding your insurance contracts, offers, products and/or information about changes to our terms, conditions, and policies.
  • We may use the personal information you send to us for our marketing purposes, surveys and promotional mails to inform you of other products or services available at UCA. If this is in accordance with your marketing preferences.
  • We may use your information for other business purposes, such as data analysis, actuarial and insurance research, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
  • Enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or share your data that we hold based on your consent that you give us to use your personal information in a specific purpose. As well as we may process your data when it is reasonably necessary to achieve our legitimate business interests. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, and Other Third-Party Service Providers:
    We may share your data with third-party vendors, service providers, contractors, social service firms or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, general demographic analysis and marketing efforts. We may allow selected third parties to use tracking technology on the Website, to analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. We do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  • Government Agencies:
    for regulatory purposes and governmental services to comply with legal and regulatory requirements or in connection with our contract.

4. WHAT ARE YOUR PRIVACY RIGHTS?

You have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. If you would at any time like to review or change the information in your account, you can log in to your account settings and update your user account. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

  • Cookies and similar technologies:
    Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.
    If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.
  • Opting out of email marketing:
    You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may access your account settings and update your preferences.

5. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.